Is Julia Gillard a marketer?

So how would you rate our new Prime Minister as a marketer?

If you are locked in as a voter for either of the major parties, you could easily be biased. But if you look at the PM from a marketing point of view exclusively, how would you rate her?

Is her marketing of herself and her party going to be a positive in getting her to The Lodge?

Well, obviously, it's impossible to know for sure. My instinctive answer is that yes, I think she would make a good marketer.

For starters, her sense of humour would be a good thing around the office. Every marketer has failures at some stage, so being able to laugh is very much a bonus.

But let's look at some tried and true criteria.

1. Does she have a marketing personality with flair and drive?
2. Does she walk in the shoes of her customers?
3. Does she understand numbers?
4. Can she present well and communicate effectively?
5. Is she innovative in her thinking?

(When students achieve their Master of Marketing at Monash, and I see them pick up the certificate they have worked so hard for, I sometimes ask myself these questions. In the Monash scenario, my theory is that if you have your Masters and you can tick off all those five questions, there is no reason why you can't have a wonderfully successful marketing career).

So now, how do we rate Julia Gillard? If circumstances were different, would you give her a role in your marketing department?

Obviously, I don't know her personally, but from what I have read and from what I have seen in the media, I suspect most of us would say she rates fairly well against these marketing criteria.

My brief answers to the five questions above would be:

1. Yes, absolutely.
2. Yes - I think most people would say she talks in a language that they easily understand. She certainly seems to be concerned for ordinary Australians (however, I suspect that for thoughtful people, what she really stands for is not yet obvious).
3. Not 100% sure on this, but she obviously got the numbers right regarding her 'ascension' to the top job!
4. Yes, absolutely (my guess is that we are no longer distracted by the sound of the voice, which is grating when you first hear it).
5. Yes, probably – being the first PM in 60 years to not move into The Lodge was a simple day-one example.

You might feel my answers are simplistic. That's OK. Probably everyone will have their own perception of such a public figure.

If you'd like to put forward your own ideas on JG as a marketer, please go to 'Post a comment' now.

Getting serious about your mobile strategy

Recently, I have heard a number of marketers say “we need an iPhone app”.
But this may be very superficial.

If we want to capitalise on the incredible growth in mobile, we need to think more carefully.

Mobile marketing is much deeper than a cool app or a simple SMS blast. Mobile marketing is as deep and different as every customer.

Smart companies don’t market to gadgets or platforms. They market to customers. When and if mobile marketers adopt this strategy, they can increase the value of customer relationships via the mobile channel. Essentially, mobile marketing must be addressed through a proper customer segmentation strategy.

A critical, first consideration when planning a mobile marketing campaign is that the term “phone” now refers to a landline.

Today, people use “mobile devices” to text, send pictures, talk, email and so much more. And mobile devices are not limited to just smartphones or feature phones, but include any handheld that allows for interaction and remote connectivity.

Mobile devices now offer a plethora of new features and research is starting to show a resulting change in customer behaviour.

According to Washington based CTIA – The Wireless Association (an international nonprofit membership organisation that has represented the wireless communications industry since 1984) consumers sent almost 5 billion text messages per day in the last half of 2009. That’s up a massive 25 percent from the previous year.

Plus, the number of multimedia messages – those that contain a picture or video – more than doubled year-on-year. No matter where we look, mobile data usage is increasing dramatically.

But not only that. Mobile commerce is rising quickly as well. A US Mobile Marketing Association study released a few weeks ago shows that 17 percent of all respondents used their mobile device to purchase applications, ring tones and other content.

More importantly, 6 percent used their device to receive coupons or discounts and 6 percent used their mobile device to purchase physical goods or non-mobile content or services. And you can be quite certain, those 6 percent figures will be 12 percent and 24 percent before you know it.

Today, successful mobile marketing requires a keen understanding of customer behaviours and attitudes. It comes down to the differences in how customers use their devices. Marketers that overlook customer differentiation may be wasting money and time and could be impairing their brand equity on an increasingly important channel.

The next dm Forum in Melbourne on 10 August will discuss which mobile technologies are having an impact now and those to watch out for in the near future. If you are not on the invitation list, please email Frank Chamberlin now. frank@actionwords.com.au